For your peace of mind and added assurance the following document is intended to outline the business policies and procedures used by Defoe Hall Photography.

Bookings

When you book a service from Defoe Hall Photography your booking will be confirmed by us and a contract will need to be signed by you with a deposit. Only once payment has been received and the contract signed, Defoe Hall Photography will reserve the specified date and time requested by you.

Deposits

Session deposits are required to secure the date and time of your acquired photography service. Payment must be made within seven days of your booking date. Should payment not be received within this time, Defoe Hall Photography reserves the right to offer the date and time to another client. Deposit payments can be made in person by cash or cheque, or by a credit or debit card payment via PayPal.

All deposits are non-refundable. The deposit amount paid will be deducted from the fees due at the time of your acquired photography service.

Copyright and Licence Agreement

Copyright to all photographs remains the exclusive property of Defoe Hall Photography except when the rights have been released to you under contract. It is illegal and unlawful to scan, copy, or reproduce in any form work of Defoe Hall Photography without written consent.

Defoe Hall Photography reserves the right to use and reproduce images for display, publication, promotion, or other purposes. Although we do retain this right, we also do respect that many of the wonderful images we create are of a personal nature. For your assurance we will ask you to sign a Model Release Form that provides your consent to use pictures of you/your child (ren) on our website and to use the images to promote our work. Your pictures will never be sold to any third-party.

Online Photo Gallery

If you purchase a service from Defoe Hall Photography a private online photo gallery will be set up for you to view your photos, at your leisure with a password provided by us. You can pass this on to your family and friends.

Your private online gallery will be available for viewing within fourteen days of your event. The gallery will stay live for sixty days; please make your print and digital file choices at this time. After sixty days your gallery will expire and a charge of $30 will be charged if you would like it re-published for an extra thirty day.

Payment Options

Defoe Hall Photography accepts cash and cheques or debit or credit card payments via PayPal.

Refunds

We want you to be completely happy with your pictures and in the unlikely event, that the service or product doesn't meet your expectations we will work with you to ensure that you are completely satisfied. However due to the custom nature of photography all sales are final.

Re-sessions may only be scheduled at the sole discretion of Defoe Hall Photography. A re-session will only be provided free of charge for a technical problem such as equipment malfunction. Please bare in mind we do not issue re-sessions due to dissatisfaction with clothing, facial expressions, hair style, or other items beyond our control. You are an active participant as well as us in your acquired service, and are responsible for letting us know if something isn't quite right during your event or photo session. We will be more than happy to accommodate and help resolve your concerns.

Privacy Policy

Your privacy is extremely important to us and we are committed to safe guarding it. Information gathered from our clients in person, online or over the phone is strictly confidential. We do not sell information or exchange names or any other identifiable information about our clients with third parties.

 

**Defoe Hall Photography reserves the right to change it's policies and procedures without notice.**